Services Overview

 

SofterWorks Client Services are woven into a process that produces recognized improvements in efficiency and profitability! Today more than ever, organizations must ensure that their business and informational needs are met. We meet these needs by supplying continuous, timely support and definitive results tailored to individual companies.

 

With a commitment to excellence and superior Customer Care, we work side by side with organizations before and after they go live, ensuring they continuously reap the benefits that these solutions provide. Whether it is worldwide implementation, best-practice consulting, advanced technology consulting, or day-to-day support, we are committed to our clients’ successes.

 

Our complete service offerings include:

 

• Business Process Re-Engineering
• Business Consulting
• Project Management
• System Implementation
• Custom Enhancements
• Customer Support Services
• Technical Services

 

We partner with clients to establish and nurture long-term relationships. By marrying innovative services and solutions, throughout our alliances, we allow businesses to stay attuned to ever-evolving distribution and technological advancements. Responsive to an organization’s specific needs, SofterWorks Client Services provide value-added solutions and heightened Customer Care.

 

Customer Support

 

Essential to the long-term success of your company is partnering with a support organization that is responsive to your needs and priorities.

 

SofterWorks offers the industry’s most comprehensive support programs and delivers industry-leading support, technical expertise, and innovative self-service tools, 24 hours a day, seven days a week. Whether you are going live on an application, upgrading your SofterWorks software, or experiencing a technical warehouse issue, our application specialists are on call to solve any issue at any time.

 

We provide you with the knowledge and assistance you need, at all times, to make sure your SofterWorks solutions deliver on its exceptional promise of Enabling Supply Chain Excellence.